Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Most items are eligible for returns (and refunds), except for personal use items such as swimwear,toiletries, innerwear and jewellery, as well as food items. The items should be unused, intact and in their original packaging (labels, tags, boxes, plastic wrap). Please note, items on ' sale’ can’t be returned.
If the received item is damaged or doesn’t match the product description, we’re happy to replace it. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.
Additional non-returnable items:
Downloadable software products
Health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: fashion secrets 12a/31wea saraswati marg karol bagh new delhi -110005
If the product is sent by you ,please email the courier receipt with your order number to firstname.lastname@example.org with the subject line “Reimburse courier charges”. We will reimburse the charges to your bank account via NEFT transfer.
To return your product, you should mail your product to: fashion secrets 12a/31wea saraswati marg karol bagh new delhi -110005 on where you live, the time it may take for your exchanged product to reach you, may vary.
You can cancel your order anytime before it leaves the fullfilment centre .Your money will be refunded by the same payment mode as recieved .